Notification of any damage or shortages in delivered goods should be made within 48 hours of their receipt by telephone on 01258 690789 or email

If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.

Your order should be returned using a tracked delivery service. You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty, then we will refund you for the cost of return or arrange suitable collection of the goods. We cannot accept any liability for returns that are lost in transit unless we have organised for the return.

Returns address:

Northfield House, Moor Crichel, Wimborne, Dorset. BH21 5DU

Cancellation/Refund policy:

You have the right to cancel your order at any time within 14 days following delivery of your goods. If you wish to cancel your order, please return the unopened and unused goods in their original packaging to us within 14 days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit. Please include a copy of your order in with the returned goods, to enable us progress the return and refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied via BACS to the account details you have given, within 5-10 business days.

Please note, we cannot process refunds for goods that are not returned to us within the specified 14-day period, have been opened, used, damaged or are not in their original packaging.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Refused & Undeliverable Packages:

All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Morley Aesthetics has incurred in sending the products out to you.